KHAN
MOHAMMAD
NAKIB

Operation, 
Customer Support & Marketing Strategist

About

NAME

Khan M. Nakib Swadhin

BIRTHDAY

16 July 1995

ROLE

Operation, Support & Marketing Strategist

EMAIL
PHONE

(+880) 1823662233

WEBSITE

https://swadhin.de/

LOCATION

Anowara Super Market, 2nd Floor, Madhukhali Bazar, Fardipur, Dhaka, Bangladesh -7850

INTERESTS

Games, Books, Movies

SOCIAL

AWARDS

0

XP YEARS

1 +

CLIENTS

1 1 k+

PROJECTS

1 +

Hey I’m Khan M. Nakib Swadhin, it’s okay you can call me Swadhin. I know you are interested to know about me. So yeah let’s start the discussion. I have showcased quite significant Leadership qualities. Along with that, I have been working with the e-CAB, BASIS, BDHPA as a member, and member of it’s standing committees where I work to encourage and enable youth to participate in online businesses. I have been attending as a speaker of various public events, seminars, and workshops for the youth regarding online business under different organisations.

I have organizing capabilities, mentoring methods, the capability of managing team, creative idea generation knowledge, and my expertise is in Customer Experience, Operational Activities, Customer Support, Technical Operation, and Support, Business Communication, Client Negotiation, Project Management. Yeah, I always try to help young people who are dreaming about starting their own entrepreneurship journey.

Skills

 Customer Experience (B2B, B2C)
 Operational Activities (B2B, B2C)
 Lead generation (B2B,B2C)
 Customer Support (B2B,B2C)
 Technical Support (B2B, B2C)
 Account-based marketing (B2B, B2C)
 Digital marketing (B2B,B2C)
 Marketing data operations (B2B or B2C)

 Business Development
 Customer Experience
 Customer Communication
 International Team Coordination
 Marketing Management
 Marketing Strategy
 Project Management
 Public Relations
 Public Speaking
 Recruiting
 Strategic Planning
 Social Media Marketing
 Online Marketing
 Search Engine Optimization, SEO
 Dropshipping
 Blogging
 Web Server Management

 Facebook Ads
 Google Analytics
 Google Docs
 Adobe Photoshop
 Adobe Illustrator
 WordPress
 Trello
 Linux & Windows
 Server Management
 Plesk
 cPanel
 WHMCS
 Magento
 Opencart
 Woocommerce
 Camtasia
 Powtoon
 Shopify
 OrderBox
 G-Suite
 OX-Suite
 Zoho
 Mikrotik

 Diana Host Ltd.
 Youth in Digital Awareness – YDA
 Domain Summit Bangladesh
 Domain Auction Bangladesh – DAB

Brand I Work

Activities

Additional Activities

Member, BASIS 
Member, eCAB
Member, BDHPA

Language

a | English
অ | Bangla
मैं | Hindi

95%
Management
92%
Operation
98%
Mentor
70%
Marketing
85%
Domaining

Experience

2014 – Present
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CHIEF EXECUTIVE OFFICER
Diana Host Ltd., Dhaka

DianaHost is well-known as the fastest Hosting Service provider which is a registered member of BASIS, APNIC, eCAB & BDHPA. It is also a reputed fast-emerging IT company in Bangladesh. It provides super-fast web hosting services including Shared Hosting, E-Commerce Hosting along with Web Development, VPS server, Dedicated Server, Digital Marketing, SMS Gateway, Domain Registration, Software development, Bulk SMS Solution, Business Email Solution, and many more. DianaHost offers guaranteed fast web hosting and promises to give quality customer service.

2014 – Present
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FREELANCER
Fiverr.com | 2014 – Present

Fiverr is the world’s largest freelance services marketplace for lean entrepreneurs to focus on growth & create a successful business at affordable costs.

2018 – Present

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FOUNDER
Youth In Digital Awareness – YDA | 2018 – Present

Digital awareness is much more than just knowing how to use a computer. Digital awareness means that one is able to understand and utilize technology in an increasingly interconnected world Digital awareness includes being internet savvy, understanding the unstoppable growth in internet use for social and business purposes. Understanding digital awareness will benefit online trading and social media maintenance, it means understanding your online identity, protecting your online privacy, increasing your computer security, using social networking, protecting your digital assets and monitoring and promoting your business. So the young change makers need to work together for a secured digital world.

July 2017 – February 2020

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HEAD OF OPERATION
Innovadeus Pvt. Ltd., Dhaka

Innovadeus Pvt. Ltd. is the first ICANN accredited Registrar in Bangladesh. It is a cluster of Bangladeshi Web Development, Apps, E-Commerce, Software Development, Digital Marketing and ITeS consultant in Bangladesh. Innovadeus has proven its excellence in the area of ecommerce web design or reasonable web hosting, Digital marketing, professional logo design or Online service etc.

2013 – 2014
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CUSTOMER SERVICE EXECUTIVE
Genex Infosys Ltd., Dhaka | 2013 – 2014

Genex Infosys Ltd. is one of the pioneering Business Process Outsourcing companies providing contact center services; complimenting back end services in Bangladesh. My key responsibilities were:

  • Maintaining proper QA guidelines for customer service
  • Maintaining target adherence level for availability
  • Making outbound calls for high-profile clients
2012 – 2013
service solution pvt ltd logo
CALL CENTER AGENT
Service Solution (Pvt.) Ltd (SSL), Dhaka

Service Solutions Pvt. Ltd. -SSL is one of the pioneering Business Process Outsourcing companies providing contact center services; complimenting back end services in Bangladesh. My key responsibilities were:

  • Maintaining proper QA guidelines for customer service
  • Maintaining target adherence level for availability
  • Making outbound calls for high-profile clients

Other Exp.

2022 -Present

Co-Chair
Standing Committee on Web Services

Bangladesh Association of Software and Information Services (BASIS) is the national trade body for Software & IT Enabled Service industry of Bangladesh. Established in 1997, the association has been working with a vision of developing vibrant software & IT service industry in the country. BASIS started its journey with only 17 charter members. Today the membership stands more than 1,800. Members of BASIS account for the lion share of the total software & IT services revenue of the country.

2018 -Present

Member
Standing Committee on Member Services & Welfare

Bangladesh Association of Software and Information Services (BASIS) is the national trade body for Software & IT Enabled Service industry of Bangladesh. Established in 1997, the association has been working with a vision of developing vibrant software & IT service industry in the country. BASIS started its journey with only 17 charter members. Today the membership stands more than 1,800. Members of BASIS account for the lion share of the total software & IT services revenue of the country.

2018 -Present
starup khulna logo

Technology Advisor
Startup Khulna

In this new era, Startups are one of the key potentials for Economic System. If you want to learn the procedures & build a successful Startup, there is no other way to be acquainted to Innovation & Advanced Business Eco-system formation. Startup Khulna always focuses on creating better eco-system for the Startups Startup Khulna is a platform to make a startup successful. The only way to solve the poverty and job crisis in an economy like Bangladesh is establishing more business and startups. As the Govt. is going for vision 2041,we should also get ready for more challenges to face a new economy.

2018 -Present
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YOUTH MENTOR
Startup Talk Chattogram

Startup Talks Chattogram is a platform where the early-stage entrepreneurs can learn about different things that they need in their business. We generally have domain-specific events & meetups, Workshops every month. This is also a platform to meet like-minded people.

2017 -Present
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ADVISOR
Startup Chattogram

There are so many hurdles for early stage entrepreneurs. Startup Chattogram is a platform where the early stage entrepreneurs can learn about different things which they need in their journey. We generally have domain specific Events & Workshops every month. This is also a platform to meet like-minded people. This is ideal for students and new entrepreneurs who are ready to start their entrepreneurial journey. Startup Chattogram focuses and trains on strong skills like communication, collaboration, and leadership which are significant for building up a business.

2017 -Present
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CONTENT PLANNER
Sohag360 – The Tech Doctor

Sohag360 – The Tech Doctor | 2017 -Present “Sohag360 – The Tech Doctor” is one of the most popular tech-based YouTube channels in Bangladesh. Bringing you quality tech tutorials, tips & tricks and gadget reviews in Bengali.

Blog

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Hello

    Address: Anowara Super Market, 2nd Floor, Madhukhali Bazar, Fardipur, Dhaka, Bangladesh -7850

    Mobile: +8801823662233
    Email: hey@swadhin.de

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